Customer Success Manager

📋 Description

• Build and maintain strong relationships across customer organizations, serving as a trusted advisor
• Own a portfolio of customers and proactively manage customer health, adoption, value realization
• Develop and execute Mutual Success Plans that connect Dropbox solutions to customer priorities
• Own customer renewals across your portfolio, including developing renewal strategies, assessing
• Lead strategic customer engagements, including Success Business Reviews and value conversations
• Partner closely with Account Management/Sales and cross-functional teams to develop and execute

🎯 Requirements

• 4+ years of experience in B2B SaaS Customer Success, Account Management, or a comparable post-sale
• Recent experience directly managing or materially influencing customer renewals and retention, with
• Demonstrated ability to identify customer risk, diagnose underlying causes, build mitigation plans
• Experience building and maintaining strategic relationships across multiple levels of a customer
• Strong business acumen and demonstrated ability to connect product adoption and usage to customer
• Strong analytical and problem-solving skills, with experience using quantitative and qualitative