Customer Success Manager

📋 Description

• Own the full post-sale customer lifecycle for a portfolio of accounts, from onboarding handover
• Drive value realization, ensuring customers adopt the platform and achieve measurable supply chain
• Own gross revenue retention for your book, forecasting, and managing renewals with timely risk
• Identify and drive expansion opportunities in partnership with Sales.
• Build and maintain trusted relationships with stakeholders at all levels, up to executive sponsors.
• Lead regular customer ceremonies, including business reviews (QBRs and EBRs), success planning, and

🎯 Requirements

• Fluent in English (written and spoken).
• Additional languages are a strong differentiator, with a preference for German and Spanish, French
• 5+ years of experience in customer-facing roles, preferably within: supply chain, transportation
• Proven experience managing a portfolio of customers and owning retention and expansion outcomes.
• Strong expertise in relationship, stakeholder, and renewal management.
• Advanced AI fluency: hands-on proficiency with Claude and other AI tools.