Customer Success Manager

📋 Description

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability
• Deeply understand the Samsara platform's capabilities and explain them to businesses of all types -
• Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers
• Drive business transformation by leading strategic customer engagements to deeply understand
• Orchestrate product consultation workshops and value check-ins for our most complex partnerships
• Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer

🎯 Requirements

• 3 - 5+ years of experience in a technical customer success, account management, sales, sales
• Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of internal

🎁 Benefits

• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation through a combination of base salary, performance-based