Customer Success Manager

📋 Description

• Own retention, adoption, and net revenue expansion across a defined book of business, translating
• Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize
• Lead strategic business reviews with customer stakeholders and executives, connecting platform
• Partner with Account Management to identify and drive expansion opportunities grounded in
• Advocate for customers cross-functionally—bringing structured product feedback to Product and
• Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance that

🎯 Requirements

• Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS
• Demonstrated ability to manage a book of business and consistently meet or exceed retention and net
• Comfort working with product usage data and customer health signals to prioritize action and drive
• Strong executive presence—the ability to run business reviews and build trusted relationships with
• Excellent communication skills, both written and verbal, with the ability to translate platform
• Experience with a sales engagement, revenue intelligence, or revenue operations platform—Salesloft

🎁 Benefits

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