Customer Success Manager

📋 Description

• Drive expansion and commercial growth across existing customers
• Build close relationships with installers across the UK
• Own onboarding for new installers and speed up adoption
• Be the voice of the customer for Product decisions
• Build scalable onboarding guides and training content
• Collaborate with devs and designers to improve the platform

🎯 Requirements

• Relentlessly proactive
• Natural people person
• Brilliant communicator
• Deeply curious
• 2+ years experience

🎁 Benefits

• Base salary £40-60k, plus 20% on-target bonus (OTE £50k-£72k)
• Equity options in the company
• 33 days holiday plus up to 30 days abroad each year
• Hybrid working: min 3 days in-person per week (London or Bristol)
• YellowNest Nursery Benefit
• Private Medical Cover