Customer Success Manager

📋 Description

• Proactively mitigate customer risk and anticipate potential issues using data-driven processes
• React to customer questions on adoption and business value, enabling champions to articulate Okta
• Demonstrate mastery of core Okta products and strategically leverage features and best practices to
• Diplomatically tackle escalations and provide comfort by listening to and understanding customer
• Plan and execute programmatic engagement strategies across a portfolio of smaller ARR customers.
• Implement highly effective time management and proactive account health monitoring.

🎯 Requirements

• Typically requires 5+ years of related experience in a professional role with a Bachelor's degree
• Experience in customer success management, working with customers to drive adoption of a technical
• A customer-centric and proactive team player attitude, focused on driving customer loyalty.
• A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
• Ability to utilize consulting-style questions to engage and discover information.
• Ability to operate in a fast-paced environment and manage multiple customers and projects.

🎁 Benefits

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community