Customer Success Manager

📋 Description

• Own the customer success strategy for an assigned portfolio of customers, developing success plans
• Drive product adoption and value realization by helping customers understand, implement, and expand
• Build trusted relationships with customer stakeholders at multiple levels, including technical
• Monitor customer health and engagement, using product adoption, customer sentiment, support
• Proactively identify and mitigate risk, creating clear action plans for customers showing signs of
• Conduct Executive Business Reviews and strategic customer conversations that demonstrate realized

🎯 Requirements

• Bachelor's degree in a relevant field
• 2+ years of experience in a technical consulting role such as technical account management or
• Strong customer satisfaction, customer service, adoption, and retention experience
• Excellent written/verbal communication, organization, presentation, and project management skills
• Ability to work individually and within a highly collaborative global team setting
• Willingness to learn and adapt in a fast-paced environment

🎁 Benefits

• Competitive, fair, and equitable total rewards
• Base salary range $83,000 - $125,000
• Medical, dental, vision insurance
• 401(k) with match
• Unlimited PTO
• Bonuses, commissions, or equity (RSUs) depending on role