Customer Success Manager

📋 Description

• Own the health, retention and expansion pipeline across your portfolio, using health scores and
• Run renewals end to end, forecasting risk accurately and negotiating commercial terms
• Spot and lead expansion opportunities, closing them yourself or bringing in the aligned Account
• Run QBRs that show the value customers get from Elliptic, bring in Solutions and Product where
• Own a portfolio of 40-50 crypto businesses, fintechs, banks and stablecoin issuers that rely on

🎯 Requirements

• B2B customer success or account management experience in SaaS, ideally with a mid-market book, and
• A financial services background: crypto, regtech, payments or traditional finance
• A structured, organised approach to client meetings, and the maturity to be trusted by clients and
• A close eye on the commercials, even when a renewal isn’t yours alone
• Fluency with AI tools as part of your daily workflow, you use them to move faster and think better

🎁 Benefits

• Hybrid working: work from almost anywhere for up to 90 days a year
• Home office budget: £500 to set up your space
• Learning & development: $1,000 a year for anything, agreed with your manager, that supports
• Leave: 25 days of annual leave plus bank holidays, and an extra day off for your birthday
• Parental leave: 16 weeks fully paid for eligible employees, regardless of gender or whether you
• Private health insurance: through Bupa