Customer Success Manager

📋 Description

• Own and manage a portfolio of enterprise customer accounts
• Build trusted relationships with security leaders, practitioners, and stakeholders
• Develop success plans aligned to customer objectives and security priorities
• Conduct regular business reviews, adoption reviews, and roadmap discussions
• Drive onboarding and implementation outcomes
• Monitor product adoption, health indicators, and customer engagement

🎯 Requirements

• 5+ years of Customer Success or related experience in B2B SaaS
• Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, or tooling
• Strong executive communication and relationship management skills
• Ability to explain technical concepts to technical and non-technical audiences
• Experience managing renewals and identifying expansion opportunities
• Strong organizational and project management skills

🎁 Benefits

• Health, dental, and vision coverage
• Retirement plan with company contribution
• Parental leave and family benefits
• Mental health and wellness programs
• Flexible PTO and time off
• Equity and incentive bonus programs