Customer Success Manager

📋 Description

• Lead a designated book of business with broker partners.
• Drive renewal, expansion, and retention to hit revenue goals.
• Own end-to-end renewal and upsell processes.
• Build executive relationships up to C-Suite.
• Collaborate with Product Solutions to map pain points to HealthJoy solutions.
• Travel 15-20% to meet clients and conduct reviews.

🎯 Requirements

• 4-5 years of customer-facing account leadership.
• Experience in benefits tech, health insurance, or wellness tech.
• Strategic, results-oriented partner with all organizational levels.
• Proven success in retention and growth within a book of business.
• Commercial acumen with negotiation and procurement experience.
• Willingness to travel 15-20% and quarterly HQ visits in Chicago.

🎁 Benefits

• Medical, dental, and vision insurance.
• HSA contribution match.
• Stock options for eligible roles.
• 401k match.
• Paid parental leave.
• Disability coverage and Flexible PTO.