Customer Success Manager

📋 Description

• Lead and develop a high-impact team of ~10 CSMs for pre/post-sales engagements.
• Partner with AE and AM teams to drive top-tier demos and adoption campaigns.
• Set strategy and coach for performance; cover top accounts in financial services.
• Build scalable playbooks, demos, and talks using product data and GenAI.
• Collaborate with Enablement, Marketing, Product to align messaging and collect feedback.

🎯 Requirements

• 5+ years in client-facing SaaS (CS, Sales Eng, or similar).
• 2+ years leading high-performing teams.
• Deep understanding of financial services workflows; IB/PE/hedge funds a plus.
• Exceptional communicator with strong presentation skills for senior stakeholders.
• Data-driven decision-maker using metrics and insights to guide priorities.
• Thrives in a fast-paced, high-growth environment and builds for scale.

🎁 Benefits

• Competitive compensation and incentives.
• Comprehensive health, dental, and vision coverage.
• Professional development resources to support your career growth.
• Collaborative, high-energy team making a measurable impact.