Customer Success Manager

📋 Description

• Partner with customers to turn pre-sales outcomes into actionable objectives
• Know GitLab platform, best practices, and use cases to guide customers
• Understand the customer journey and guide future adoption
• Act as GitLab liaison for questions, issues, or escalations with cross-team collaboration
• Own a portfolio of customers to increase adoption, retention and satisfaction
• Stay up-to-date on GitLab releases

🎯 Requirements

• Understanding of Git and typical branching strategies is a must for this role
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps and AI
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Exceptional verbal, written, organizational, presentation, and communications skills

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave