Customer Success Manager

📋 Description

• Collaborate with Sales and Solutions teams to drive revenue and CX.
• Proactively drive renewal processes; convert month-to-month to term subscriptions at renewal.
• Serve as trusted adviser for onboarding and enablement to shorten time-to-value.
• Proactive outreach to drive adoption and engagement with Megaport and partners.
• Champion customers across their journey; resolve issues with Commercial/Sales and add value.
• Report on customer experience and growth opportunities via SFDC and pipeline updates.

🎯 Requirements

• 5+ years experience within the Enterprise software market or Internet/Telecommunications industries.
• 3+ years experience in Account Management or Customer Success.
• Proven ability to work in a fast-paced technical environment, with multiple tasks or goals.
• Strong verbal and written communication; ability to collaborate across internal and external organisations.
• Identify customer needs and present suitable solutions.
• Experience proposing or deploying cloud and virtualised compute solutions in enterprise environments.

🎁 Benefits

• Family health insurance according to company policy.
• Motivated team combining industry experts and emerging talent.
• Recognition programs including Legend and Kudos Awards.
• Health & wellness programs and mental well-being support.
• Subject to internal Megaport policies; benefits may be updated.