Own a book of business with existing customers for expansion and renewals
Ensure consistent retention of revenue and renewal of all accounts
Own adoption, training, and development of best practices
Maintain high levels of customer satisfaction and nurture client health
Identify paths for the customer to realize value from the entire Motive platform
Help customers navigate our internal processes, including support tickets

🎯 Requirements

2+ years prior experience in a customer-facing role
1+ years prior experience as a CSM or equivalent (owning a renewal target)
Bilingual fluency in Spanish and English required
Ownership of revenue and renewals for a named book of business
Experience working with accounts based in both Mexico and US a plus
Ability to build and maintain relationships with clients and their key personnel

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