Customer Success Manager

📋 Description

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the
• Understand client construction needs and current tech stack in order to seamlessly integrate
• Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and
• Build and maintain long-lasting relationships with Fieldwire clients.
• Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
• Assist the product team in identifying issues and communicating customer feedback for product

🎯 Requirements

• 3+ years of professional construction experience, preferably with a combination of field and office
• Excellent presentation and communication skills
• Fluency in English, Polish, and Czech or Slovak
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from tradesmen to senior-level managers

🎁 Benefits

• Remote/Hybrid work based out of the Warsaw Hilti Office
• Equal Opportunity Employer
• Part of the Hilti Group, combining deep construction expertise with modern digital innovation