Customer Success Manager

📋 Description

• Own customer health, retention, and risk management for your portfolio, in partnership with Sales
• Build, maintain, and execute customer success plans for priority accounts, with clear business
• Proactively identify renewal and churn risk, create save plans, and track mitigation activities.
• Surface and qualify expansion opportunities (cross-sell, up-sell, use-case expansion) and
• Translate customer objectives into measurable outcomes and ensure progress is tracked and
• Regularly review usage data, health scores, and telemetry to spot gaps, drive adoption plays, and

🎯 Requirements

• Experience in Customer Success, Account Management, Consulting, or similar customer-facing role in
• Proven track record managing a portfolio of mid- to large-enterprise customers and delivering
• Strong understanding of subscription / recurring revenue models and the drivers of churn and
• Ability to engage confidently with technical and non-technical stakeholders (from admins to
• Comfortable working with data and dashboards (usage, health, NPS/CSAT) and turning insights into
• Excellent communication, presentation, and storytelling skills.

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)