Customer Success Manager

📋 Description

• Own end-to-end onboarding for new customers, from kickoff through go-live
• Lead product training sessions for customer teams and store-level operators
• Coordinate with installation vendors to enable smooth deployment of Aurora sensors and supporting
• Troubleshoot store-level setup issues across both software and hardware
• Set clear expectations early so customers know what success looks like from day one
• Serve as the primary point of contact for all customer inquiries — product issues, setup questions

🎯 Requirements

• 2+ years of experience in a B2B SaaS customer success or account management role
• Strong customer relationship management and communication skills in a B2B SaaS environment
• Ability to troubleshoot technical and operational issues across both software and hardware
• Strong organizational skills with the ability to manage multiple customer accounts simultaneously
• Ability to collaborate cross-functionally and drive accountability for issue resolution
• Solid understanding of customer lifecycle management, onboarding, and success metrics

🎁 Benefits

• Own a key accounts end-to-end — onboarding, technical support, adoption, and retention all sit with
• Work at the intersection of software, hardware, and IoT — your role spans Aurora sensor uptime
• Fully remote from South Africa with global customer exposure and real input into how we sharpen our
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program