Customer Success Manager

📋 Description

• Engage with customers in a technical consultancy and advisor role during the post-sales process
• Providing technical, architectural and best practice guidance
• Drive the achievement of measurable value (business outcomes), leading to product adoption
• Align with Account Executives, Solutions Architects, Renewals Managers to provide customer-facing
• Focus on solution-based programs that are customized to fit an individual customer's needs
• Develop and collaborate on customer workshops, demos, and other enablement

🎯 Requirements

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialize in GitLab use cases to provide in-depth guidance and enablement to customers of all
• Technical experience in development or systems engineering
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural
• Have demonstrated the ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills

🎁 Benefits

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave