Customer Success Manager

📋 Description

• Own a portfolio of enterprise customers and serve as their primary point of contact throughout the
• Lead successful customer onboarding and drive product adoption by working with stakeholders at
• Run customer kick-off calls, project meetings, Quarterly Business Reviews, renewal discussions, and
• Identify and develop expansion opportunities, including upsell and cross-sell initiatives that
• Proactively identify customer challenges, manage escalations, and maintain clear and consistent
• Drive business value realization by helping customers achieve measurable outcomes and continuously

🎯 Requirements

• Experience managing a portfolio or book of business, including onboarding, QBRs, renewals, and
• Proven experience driving upsells and cross-sells and contributing directly to revenue growth.
• Experience working with large customers in a SaaS or technology environment.
• Previous experience in a technical role or regular experience working directly with technical and
• Ability to understand technical products and explain them to customers and business stakeholders.
• Ability to deliver short product demonstrations and configure business logic independently when

🎁 Benefits

• Fully remote work environment
• Professional development stipend
• Equity options
• Health benefits
• MacBook and additional technology
• Unlimited paid time off