Manage client relationships at both strategic and operational levels
Own management responsibilities including onboarding, adoption, retention, and growth
Lead renewal negotiations and maintain low gross churn
Serve as the maritime subject matter expert and main contact for customer needs and inquiries
Deliver impactful training sessions and product webinars
Promote customer feedback internally to shape product development

🎯 Requirements

4+ years of experience in Customer Success or Account Management
Background in the maritime domain or trading & shipping industry
Experience with SaaS platforms and global enterprise clients
Strong commercial acumen and experience with contract negotiations
Proven ability to work cross-functionally with product and technical teams
Willingness to travel globally (approx. 30%)

🎁 Benefits

Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance

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