Customer Success Manager

📋 Description

• Drive platform adoption and share best practices
• Set KPIs and goals for each account
• Track implementation and post-implementation adoption
• Manage revenue pipeline with upsell/cross-sell
• Lead customer workshops on product updates
• Provide regular status reports and escalate when needed

🎯 Requirements

• 3-5 years account management in SaaS
• Proficiency with Salesforce CRM platforms
• Formal sales training from a recognized program
• Experience presenting to senior audiences
• Strong analytics with Excel and PowerPoint
• Experience managing a sales pipeline and quota

🎁 Benefits

• Hybrid-first work culture with flexible options
• Inclusive, diverse and equitable workplace
• Recognized for HR contributions and strong culture
• Collaborative, connected team environment
• Fast-paced, ownership-driven culture