Customer Success Manager

📋 Description

• Collaborate with Sales and Solutions to grow revenue from existing customers.
• Proactively drive renewals and convert month-to-month to term.
• Onboard and enable customers; share Megaport enhancements and partners.
• Perform sequenced outreach to boost adoption and engagement.
• Champion customers through their journey; resolve issues and add value.
• Nurture target accounts with a tailored engagement strategy by vertical.

🎯 Requirements

• 3+ years in Enterprise software or Internet/Telecommunications.
• 3+ years in Account Management or Customer Success.
• Strong verbal and written communication; collaborate across organisations.
• Identify customer needs and present suitable solutions.
• Deliver revenue results with consultative selling.
• Experience proposing or deploying cloud/virtualised compute solutions in enterprise environments is highly desired.

🎁 Benefits

• Flexible working environments
• Birthday Leave
• Generous study and training allowance + 5 days paid study leave
• Creative, fun, and contemporary workspaces
• Motivated team of industry experts and new talent
• Health and wellness program