Customer Success Manager

📋 Description

• Build and maintain relationships with clients; primary contact for day-to-day operational items
• Ensure client retention through delivery of exceptional service and support
• Assist with challenging client requests or escalations; collaborate with teams to mitigate issues
• Uncover true business needs, pain points, and understand the client's organizational landscape
• Ensure timely and successful delivery of solutions meeting customer needs and satisfaction goals
• Partner cross-functionally with product; provide feedback from client interactions to leadership

🎯 Requirements

• Bachelor’s degree required
• 3+ years of client service experience required
• Healthcare/homecare industry or SaaS platforms experience preferred
• Experience with a partner ecosystem preferred
• Excellent verbal, written, and interpersonal communication skills
• Strong client relationship management and problem-solving skills

🎁 Benefits

• Health plans and other insurance options
• Paid time-off and company holidays
• 401(k) retirement program with company match
• Other company-sponsored programs