Customer Success Manager

📋 Description

• Own customer relationships and success: Manage a dedicated portfolio of Mid-Market customers
• Drive adoption and customer value: Develop and execute success plans that deliver measurable
• Drive retention and renewals: Monitor account health, identify risks, build mitigation plans, and
• Drive expansion and revenue growth: Identify and manage upsell and cross-sell opportunities by
• Lead strategic customer conversations: Run business reviews and value discussions that demonstrate
• Be the voice of the customer: Share customer feedback and requirements with Product and internal

🎯 Requirements

• Fluent in French and English (mandatory)
• 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within
• A proven track record of building strong customer relationships and driving adoption, retention
• Strong business acumen and commercial mindset: you run effective discovery, quantify value, handle
• Intellectual curiosity and a challenger mindset: you question assumptions and turn customer
• Strong stakeholder management and storytelling skills, with the confidence to challenge and

🎁 Benefits

• Challenging and inspiring work environment
• Learning and Development budget
• Commuting budget
• Mental Health and Well-being Support
• Bynder Love "stipend"
• Unlimited vacation policy