Customer Success Manager

📋 Description

• Own a portfolio of strategic customer accounts, driving retention, renewals, and revenue expansion.
• Support late-stage prospects and existing customers in realizing value quickly through effective
• Drive product adoption by helping customers improve their workflows, pipeline management
• Build and refine the Customer Success playbook, establishing processes and best practices as the
• Monitor customer performance and engagement metrics, using data to identify risks, opportunities
• Collaborate closely with Sales, Product, Marketing, and company founders to deliver a consistent

🎯 Requirements

• 2–5+ years of experience in Revenue Operations, Salesforce Administration, Customer Success, or
• Strong technical understanding of CRM systems, particularly Salesforce, data integrations, and
• A proven track record of delivering measurable results in onboarding, implementation, customer
• Strong analytical skills and a data-driven mindset, with the ability to translate insights into
• Demonstrated curiosity and experience using AI to optimize processes within your function.
• Excellent cross-functional collaboration skills, particularly when working with Sales, Product, and

🎁 Benefits

• Annual compensation range of €80,000–€140,000.
• Performance-based incentives and equity participation.
• A revenue-generating role with close collaboration with company founders.
• Direct exposure to experienced RevOps and go-to-market leaders at high-growth businesses.
• The opportunity to build and shape the Customer Success function with meaningful ownership over its
• A high-impact role in a customer-focused, fast-moving culture.