Customer Success Manager

📋 Description

• Own the post-sales journey end-to-end, delivering ROI.
• Diagnose blockers and push high-value use cases.
• Partner with engineers to accelerate resolutions.
• Educate customers on best practices and features.
• Identify expansion opportunities and growth plans.
• Engage stakeholders with clear, executive-level updates.

🎯 Requirements

• Technical Foundation in CS/Engineering or equivalent.
• 5+ years in technical, customer-facing roles.
• REST/JSON fluency and SQL data queries.
• Escalation and incident management experience.
• Strong communication skills and high EQ.
• Cross-functional collaboration experience.

🎁 Benefits

• On-site SF office with rooftop views.
• Generous benefits package.
• Opportunity to shape TAM program.
• Collaborative startup culture.
• Growth and learning in AI voice tech.