Customer Success Manager

📋 Description

• Manage full book of business from onboarding through renewal
• Ensure every account realizes measurable value from Forerunner and grows into a trusted partnership
• Serve as trusted advisor guiding accounts toward renewal
• Own customer health across portfolio, using data and check-ins to catch risk early
• Guide customers through public-sector and regulated-industry decision cycles
• Partner with Deployment Specialist for clean handoff at go-live

🎯 Requirements

• 4-6 years of professional experience in customer success, account management, or client services
• Track record of managing end-to-end renewals and uncovering expansion opportunities within a
• Experience serving government agencies or regulated industries (GovTech, floodplain management
• Comfortable managing complex public-sector relationships and decision cycles
• Excellent, empathetic communication skills; ability to build trust
• Detail-oriented and committed to quality with enthusiasm for customer value

🎁 Benefits

• Competitive compensation
• Health/vision/dental coverage
• 401k plan
• One expensed lunch per week
• Quarterly wellness reimbursement