Customer Success Manager

📋 Description

• Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding
• Drive retention and expansion by managing health, risk, and opportunities across your accounts
• Lead structured customer conversations (e.g., onboarding sessions, success plan reviews, value and
• Use data to tell the story—leveraging usage, value, and health signals to prioritize actions
• Project manage cross-functional work (with TAMs, Consulting, Product, and Support) to unblock
• Contribute to our Customer Success practice by sharing learnings, mentoring peers, and helping

🎯 Requirements

• Ability and/or willingness to use our product.
• Relevant experience: 6+ years in Customer Success, Strategic Account Management, or customer-facing
• Proven relationship and stakeholder management abilities to build trust with senior and operational
• Commercial awareness and forecasting skills, including experience supporting or owning renewals and
• Data-informed decision-making capability to interpret customer data (adoption, health signals
• Strong communication and facilitation skills in leading customer meetings, presenting

🎁 Benefits

• Remote and flexible working with home office budget and co-working space support
• Flexible time off to recharge
• Annual in-person Kickoff event and team offsites
• Camundi Connection Budgets including contributions to meetups and local gatherings
• Locally tailored healthcare and Modern Health for global mental wellbeing
• Live Well Lifestyle Spending Account (LSA) for active lifestyle, family, personal passions