Customer Success Manager

📋 Description

• Build consultative relationships with customers for adoption and long-term success
• Manage book of business of 450 key accounts, driving retention and adoption
• Conduct daily customer calls using AI-enabled tools and our tech stack
• Identify recurring challenges and build scalable playbooks
• Conduct QBRs, pricing reviews, and client escalation calls
• Value-sell our products across the lifecycle to reinforce ROI

🎯 Requirements

• 5+ years in a customer-facing SaaS CS or account mgmt role
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven ability in retention and strategic account management
• Data fluency—analyzing usage patterns, KPIs, business impact
• Proficient with Salesforce, ChurnZero, Gong, and emerging AI tools
• Bachelor's degree or equivalent practical experience

🎁 Benefits

• Hybrid working environment - 3 days WFH per week
• Option to work 30 days every six months fully remote worldwide
• Paid day off for your birthday
• Global Wellness Day holiday
• Fully paid health insurance
• Monthly Social Fridays with drinks and food