Customer Success Manager

📋 Description

• Manage customer success across strategic accounts focusing on adoption, retention, satisfaction
• Lead onboarding and adoption with tailored success plans aligning with customer objectives.
• Build trusted relationships with executive and operational stakeholders for long-term engagement.
• Conduct QBRs/MBRs to demonstrate ROI and align on future priorities.
• Provide high-level technical support, troubleshoot issues, and coordinate with Support for timely
• Identify expansion opportunities with Sales to grow strategic accounts.

🎯 Requirements

• At least 5 years in customer-facing roles involving engagement and enablement/training.
• Strong troubleshooting and root-cause analysis skills; clear communication of solutions.
• Experience with ticketing/support platforms (e.g., JIRA, Zendesk).
• Practical coding experience in at least one language (C++, Java, or JavaScript).
• Solid networking fundamentals (DHCP, DNS, HTTP).
• Hands-on Unix/Linux system administration experience (Red Hat, CentOS, CoreOS).

🎁 Benefits

• Fully remote position within Europe, aligned with the CEST time zone.
• Work at the intersection of AI, data infrastructure, and enterprise tech.
• Exposure to strategic enterprise accounts and senior stakeholders across EMEA.
• Influence product/engineering priorities by representing the voice of the customer.
• Collaborate with engineers, product, sales, marketing, and customer success teams.
• Opportunity to contribute to infrastructure for AI-powered apps.