Lead high-touch success plans for top accounts, owning relationships and acting as a consultative
Design strategies to monitor health, drive adoption, retention, and upsells
Collaborate with fellow CSMs to codify best practices and build scalable templates for upmarket
Contribute to scaled programs for second-tier accounts via email, workshops, webinars, and
Use data to segment customers and tailor resources by usage and firmographic data
Collaborate with SE, post-sale, Support, marketing and product on content and activation

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