Customer Success Manager

📋 Description

• Manage a portfolio of Programme Management clients, acting as the primary operational point of contact.
• Drive client success by ensuring high-quality service delivery and ongoing engagement.
• Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities.
• Monitor support tickets and escalations, ensuring timely resolution and clear communication.
• Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes.
• Work closely with Account Managers to identify and support growth opportunities.

🎯 Requirements

• Proven experience in a client-facing role managing multiple large clients simultaneously.
• Strong background in payments, fintech, or card programme environments.
• Experience delivering technical or operational projects for clients.
• Excellent stakeholder management and communication skills.
• Ability to work cross-functionally with technical and non-technical teams.
• Strong project management and organisational capabilities.