Customer Success Manager - Ad Tech Experience Required

📋 Description

• Own publisher relationships end-to-end from onboarding to long-term growth.
• Act as primary technical contact and strategic advisor for premium/enterprise publishers.
• Monitor and optimize ad performance to drive revenue.
• Analyze root causes of technical issues affecting ad delivery.
• Collaborate with Support and Yield teams to escalate and resolve issues.
• Provide product expertise, educate publishers on new tech and upsell solutions.

🎯 Requirements

• 3-5 years in TAM/CS/Ad Ops within Ad Tech.
• Advanced knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of programmatic ecosystem; header bidding (Prebid.js).
• Proficient in HTML, CSS, JavaScript; browser dev tools.
• Experience with CRM/PM/support tools (HubSpot, Jira, Zendesk, Trello).
• Advanced Excel (Pivot Tables, VLOOKUP) and dashboards.

🎁 Benefits

• Full-Time, Salaried position
• Fully remote with asynchronous teamwork
• Mentorship and professional development opportunities
• Opportunity to work with top publishers to drive success