Customer Success Manager, Ads Solutions (Seattle)

📋 Description

• Own relationships with a portfolio of advertising partners, serving as their primary point of
• Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s
• Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
• Identify opportunities to expand partnerships through increased product adoption and incremental
• Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues
• Surface advertiser feedback and insights to inform product improvements and long-term strategy.

🎯 Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting
• Experience managing advertiser or agency relationships in a platform, publisher, or adtech
• Comfortable interpreting performance data and translating insights into strategic recommendations.
• Experience with data querying (e.g. SQL, advanced excel/GSheet).
• Clear communicator who builds trust with technical and non-technical stakeholders.
• Operates with ownership and accountability in fast-moving, evolving environments.

🎁 Benefits

• Equity compensation
• Salary range: $162K – $230K USD