Customer Success Manager — AI Agents

📋 Description

• Take new customers live by setting up call forwarding and building their call flow while testing it
• Configure product features including flow builder, prompt builder, transfer settings, and
• Manage integrations with systems like athenahealth, Brightree, and Availity, ensuring all API keys
• Conduct customer calls daily for onboarding, check-ins, escalations, and proactive interventions.
• Triage issues to engineering with detailed reports, verifying fixes and keeping customers informed.
• Identify churn risks early and intervene to protect revenue, including addressing past-due invoices.

🎯 Requirements

• 3+ years of experience in implementation, onboarding, technical account management, or customer
• Proven experience in configuring software for customers using workflow or automation builders.
• Daily interaction with customers via phone, not limited to email support.
• Hands-on experience with telephony systems (e.g., VoIP, Twilio) or healthcare systems (EHR, PMS).
• Ability to work from 9am–5pm US Eastern time, regardless of your location.
• Strong written English skills sufficient to manage customer emails without review.

🎁 Benefits

• Opportunity to work with cutting-edge AI technology in a fast-paced environment.
• Collaborative team culture that values innovation and proactive problem-solving.
• Professional development opportunities to enhance your skills and career growth.
• Remote work flexibility, allowing you to work from anywhere.
• Comprehensive support for onboarding and continuous training.
• Competitive compensation package with potential for growth based on performance.