Customer Success Manager, APAC

📋 Description

• Own health of APAC enterprise and mid-market accounts
• Monitor health signals: product usage, tickets, NPS, exec engagement
• Identify early warning signs and act on health-score changes
• Lead product gap escalations and close the feedback loop with customers
• Ensure unresolved issues are resolved before renewal conversations
• Lead regular business reviews to align outcomes and ROI

🎯 Requirements

• Multiple years of Customer Success experience in a B2B SaaS company
• Managed enterprise accounts with $500K+ ARR and GRR/NRR data
• Familiarity with API-based or technically complex SaaS products
• Ability to conduct executive-level business reviews that drive outcomes
• Experience building customer health frameworks and success plans
• Data fluency with usage data, ROI, and CS platforms (Planhat/Gainsight/Totango)

🎁 Benefits

• Jumio Values: Integrity, Diversity, Empowerment, Accountability, Leading Innovation
• Equal Opportunities: Jumio welcomes applicants from all backgrounds
• Remote-friendly workplace options