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Own the health of a portfolio of APAC enterprise and mid-market accounts
Monitor customer health signals: product utilization, support ticket trends, NPS, executive
Identify early warning signs of churn risk and act on health score drops immediately
Own escalation for product gaps or recurring issues and close the feedback loop with customers
Ensure open support issues are resolved to customer satisfaction before renewals
Serve as subject matter expert on fraud, identity verification, AML, and digital risk management

Multiple years of practitioner experience in Fraud, Identity, AML, or Digital Risk Management
Strong consultative and analytical thinking with focus on risk strategy and workflow design
Ability to distill complex fraud and compliance concepts into clear, value-driven narratives
Proven track record managing enterprise accounts with $500K+ ARR, owning renewal conversations with
Demonstrated ability to conduct executive-level business reviews that drive outcomes
Experience building and maintaining customer health frameworks and success plans

Customer Success Manager, APAC

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