Customer Success Manager (APAC)

📋 Description

• Own onboarding and rollout plans; coordinate with Sales for successful deployment.
• Remove barriers to adoption so customers achieve outcomes quickly.
• Engage with customers to understand goals and use cases; provide guidance.
• Identify expansion opportunities; partner with Sales on upsell.
• Oversee renewals and forecasting; ensure timely commitments.
• Primary contact for inquiries/escalations; collaborate with Coder teams to resolve.

🎯 Requirements

• 3+ years in software/SaaS customer success or sales; enterprise exp preferred.
• Knowledge of cloud infra, DevOps, developer tools, CI/CD, and SDLC.
• Hands-on Salesforce and CS-platform experience.
• Strong relationships across executive, business, and technical stakeholders.
• Customer advocacy; actionable feedback for Product and cross-functional teams.
• Startup experience; high EQ; strong verbal communication and writing.

🎁 Benefits

• Transparent interview process with 2–4 week timeline.
• Equal Opportunity Employer.
• Opportunity to work with AI-driven developer tools and global CS team.
• Collaborative, inclusive company culture focused on growth.