Customer Success Manager - APJ

📋 Description

• Manage enterprise customers & serve as primary contact across lifecycle
• Lead onboarding, training, adoption for successful implementation
• Understand objectives, tech needs to tailor success plans
• Build account roadmaps to drive adoption & satisfaction
• Conduct business reviews to align goals & identify growth
• Collaborate with CS, sales, support, product, engineering

🎯 Requirements

• Bachelor's degree in Business, Engineering, or related field, or equivalent
• 3–5+ years in Customer Success, Account Management, or similar in SaaS/enterprise software
• Proven ability to communicate complex tech to technical & non-technical stakeholders
• Experience cross-functional collaboration in global org
• Familiarity with HSM, cryptography, cybersecurity; prior HSM experience is a plus
• Excellent problem-solving, stakeholder mgmt, relationship-building

🎁 Benefits

• Competitive compensation package
• ESOP eligibility
• Comprehensive medical & dental coverage for employees & dependents
• Group life & personal accident insurance
• Internet reimbursement for remote or hybrid work
• 12 annual leave days, 12 casual/sick days