Own strategic relationships with assigned customer accounts through a combination of remote &amp
Be a trusted advisor to the customers to help them derive value from their investment in Coursera
Help customers drive high utilization of the Coursera platform by conducting regular cadence
Share accountability with the Sales team for ensuring customer retention and expansion
Serve as the primary “voice of customer” and point of escalation when customer issues arise
Travel expected 25%

🎯 Requirements

8+ years of account management/sales/customer success experience
Experience in driving customer retention results, customer health metrics and driving value
Experience increasing utilization metrics within assigned accounts
Proven results with driving expansion/growth and renewal rates

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