Customer Success Manager (AU)

📋 Description

• Act as post-sales contact for assigned partners and selected strategic end customers across EMEA
• Lead onboarding, kickoff, portal demos, user training and renewals
• Manage Access Portal setup, admin access and portal adoption
• Track subscriptions, entitlements, renewal dates, and lifecycle data
• Coordinate renewal activity and Salesforce renewal forecasts
• Own post-sales escalations and cross-functional follow-through

🎯 Requirements

• 3–5 years in CS/Partner/Account/Operations roles
• Experience with partners, distributors or indirect sales
• Strong post-sales relationship management and follow-through
• Hands-on CRM experience, preferably Salesforce
• Clear communication, organisation and stakeholder skills
• Commercial mindset with renewal risk awareness
• Experience in high-growth tech/defense/security/SaaS advantageous

🎁 Benefits

• Hybrid office-based role in Amsterdam with WFH flexibility
• Travel across EMEA up to ~25% as needed
• Work with cutting-edge AI in a growing counter-drone sector
• Be part of DroneShield, an ASX200-listed company
• Global team with opportunities across Europe and beyond