Customer Success Manager - Austin, TX

📋 Description

• Own full lifecycle of enterprise accounts from onboarding to renewal.
• Drive onboarding, adoption, expansion and renewal to grow ARR.
• Build relationships across IT Ops, Network Eng, and executives.
• Lead renewal lifecycle and cross-functional collaboration with Sales.
• Run monthly check-ins, quarterly QBRs and annual EBRs for strategic accounts.
• Deliver data-driven ROI updates and renewal forecasts.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or post-sale role in B2B software.
• Proven renewal/upsell experience with ARR responsibility.
• Strong relationships across IT and business leaders; stakeholder mgmt.
• Experience with Salesforce CRM; familiarity with Gainsight or similar CS platform.
• Excellent written and verbal communication; highly organized.
• Willingness to travel within territory as required.

🎁 Benefits

• OTE $110,000-$135,000; comp varies by market.
• 401k and medical/dental coverage; comprehensive benefits.
• Flexible total rewards with growth and career development.
• Remote-friendly work with supportive People team and rewards.