Customer Success Manager

📋 Description

• Manage a portfolio of commercial and mid-market accounts, tailoring outreach and engagement
• Serve as the primary point of contact for customers, building trusted relationships with day-to-day
• Create and maintain customer success plans aligned with customer objectives, leading regular
• Communicate the value delivered by the platform in business terms, quantify realized benefits
• Coordinate the renewal process for assigned accounts in partnership with Account Executives, manage
• Monitor account health and proactively identify renewal risks, developing action plans to improve

🎯 Requirements

• 3–5+ years of relevant professional experience, including at least 2 years in Customer Success or
• Experience managing commercial or mid-market customer portfolios and building strong, trusted
• Ability to develop customer success plans, align product adoption with business objectives, and
• Understanding of renewal processes, renewal forecasting, and proactive identification of account
• Strong communication and presentation skills, with the ability to engage effectively with
• Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace.

🎁 Benefits

• Base salary: $88,000–$106,000 per year.
• Additional compensation: Eligible for commission payments.
• Work arrangement: Fully remote position within the United States.
• Career development: Opportunity to grow toward senior customer success responsibilities and more
• Professional exposure: Work with enterprise-grade identity verification, authentication, and fraud
• Travel opportunities: Customer and industry engagement, with travel of up to 25% required.