Added
21 days ago
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Full time
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Salary not provided
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account management customer success renewals cross-functional collaboration enterprise saas
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📋 Description

  • Drive value and adoption by guiding accounts to strategic outcomes.
  • Maintain and grow account health with renewals and expansion.
  • Lead QBRs, workshops, and value assessments.
  • Capture and translate enterprise feedback into product improvements.
  • Collaborate with Sales, Product, and Delivery for seamless delivery.
  • Demonstrate hx Values and Culture in reviews.

🎯 Requirements

  • Delivered measurable value for enterprise SaaS customers in insurance/fintech.
  • Managed account health and renewals with strong revenue retention.
  • Led QBRs, workshops, value assessments to boost adoption.
  • Captured structured feedback to drive product improvements.
  • Collaborated with Sales, Product, and Delivery teams.
  • Demonstrated resilience and adaptability in fast-paced settings.

🎁 Benefits

  • £5,000 training and conference budget for development.
  • 33 days holiday (25 days plus 8 bank holidays).
  • Company pension scheme via Penfold.
  • Mental health support via Spectrum.life.
  • Individual wellbeing allowance via Juno.
  • Private healthcare insurance through AXA.
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