Customer Success Manager

📋 Description

• Build strong relationships with key stakeholders within your account base
• Fully manage your customers throughout the various phases of the lifecycle from onboarding to
• Be the main point of contact for your accounts internally and externally
• Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on
• Develop net new business through upsell and cross sell opportunities within your region
• Build strategic customer account plans, and manage the commercial cycle independently and/or in

🎯 Requirements

• Extensive Customer Success experience and can successfully manage, retain and lead expansion
• Experience in working with a broad set of customers across the region
• Experience creating and working with data flow diagrams of payment schemes and architecture
• Understand the customer's business model, and how digital assets fit into their strategy
• Ability to analyse customer usage and engagement data to identify trends and opportunities for
• Manage difficult client relationships, such as churn or downsell conversation, and obtain the best

🎁 Benefits

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space
• $1,000 Learning & Development budget to use on anything (agreed with your manager) that
• Holidays: 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become