Customer Success Manager

📋 Description

• Drive renewals by engaging customers, spotting expansion opportunities, and proving value.
• Collaborate with sales to identify upsell and cross-sell opportunities within SMB & Mid-Market.
• Partner with product to collect feedback and influence the roadmap.
• Deliver virtual presentations, webinars, and training on Pigment features.
• Create customer-facing messaging and content, including emails, newsletters, and knowledge base articles.
• Maintain CRM records of customer interactions in Salesforce and Vitally.

🎯 Requirements

• 3+ years in customer success, account mgmt, or SaaS.
• Proven track record managing high-volume SMB & Mid-Market accounts.
• Experience with Vitally and automation for digital-touch motions.
• Strong written and visual content creation.
• Commercial mindset with ownership of renewals and expansion.
• Analytical skills to interpret data and identify trends.

🎁 Benefits

• Competitive compensation package.
• Generous time off and parental leave policies.
• Annual offsite and offices in major cities including New York, Toronto, Paris, and London.
• High-end equipment (subject to stock/availability).