Customer Success Manager

📋 Description

• Own and manage post-sales customer relationships, driving platform adoption and renewals.
• Build relationships across all customer levels, from end users to IT leaders.
• Establish trusted advisor status by understanding customer goals and positioning solutions.
• Maintain an accurate view of customer health using usage metrics and engagement data.
• Partner with customers to define goals and KPIs, and review progress regularly.
• Analyze customer data and platform usage to deepen adoption.

🎯 Requirements

• Proven ability to manage a portfolio of accounts and drive adoption.
• Experience delivering business reviews to stakeholders at multiple levels.
• Strong understanding of customer health metrics, usage data, and success indicators.
• Excellent written, verbal, and presentation communication skills.
• Customer-first mindset with problem-solving and conflict-resolution skills.
• Self-motivated, proactive, and comfortable in a fast-paced, evolving environment.

🎁 Benefits

• Remote work with home office allowance and internet subsidy.
• Competitive health benefits, dental, and retirement plan.
• Annual fitness allowance.
• Mental health support via Calm Premium and Talkspace.
• Udemy training programs and annual certification allowance.
• Diverse, inclusive culture; equal opportunity employer.