Customer Success Manager

📋 Description

• Own customer success across strategic accounts: adoption, retention, satisfaction, expansion.
• Lead onboarding and adoption with tailored success plans aligned to objectives.
• Build trusted-advisor relationships with executives and stakeholders, aligning priorities.
• Conduct QBRs/MBRs to demonstrate ROI and align on future priorities.
• Provide elevated technical support for troubleshooting, bugs, upgrades, and operational challenges.
• Identify expansion opportunities with Sales and relay feedback to Product/Engineering.

🎯 Requirements

• 5+ years in customer-facing roles involving engagement and technical enablement.
• Strong troubleshooting and root-cause analysis skills.
• Experience with ticketing/support tools such as JIRA, Zendesk, or similar.
• Practical experience with C++, Java, or JavaScript, including reading code.
• Solid networking fundamentals (DHCP, DNS, HTTP).
• Hands-on experience with Docker and Kubernetes; familiarity with NoSQL databases.

🎁 Benefits

• Fully remote position within Europe, aligned with the CEST time zone.
• Opportunity to work at the intersection of AI, data infrastructure, and enterprise technology.
• Exposure to strategic enterprise accounts and senior-level stakeholders across EMEA.
• Opportunity to influence product and engineering priorities by representing the voice of the
• Collaboration with experienced professionals across engineering, product, sales, marketing, and
• Opportunity to contribute to the development of emerging infrastructure supporting AI-powered