Customer Success Manager

📋 Description

• Own the customer journey for a defined book of business from launch through post-sales, acting as
• Develop and execute advanced success plans aligned with customer goals to facilitate account
• Act as a consultant and coach to district leaders, defining and measuring the realization of
• Execute project plans for implementations (ranging from standard back-to-school launches to
• Work with district/school personnel to define project priorities, ensuring launch readiness and
• Proactively identify risks and launch blockers; alert stakeholders and implement solutions or

🎯 Requirements

• Bachelor’s Degree or related work experience.
• 2+ years of experience in Account Management or Customer Success.
• Excellent verbal, written, and presentation skills; ability to create district reports and meeting
• Strong organizational skills with the ability to manage multiple projects in a fast-paced
• Proven track record in handling customer escalations and fostering positive resolutions.
• Exceptional communication and presentation skills, with the ability to engage and influence