Customer Success Manager, CEUR

📋 Description

• Partner with customers to turn plans into actionable objectives.
• Know the GitLab platform, best practices, and use cases.
• Guide customers along their journey and future adoption.
• Liaise with Support, PM, and teams for questions/escalations.
• Own assigned customers, driving adoption, retention, and growth.
• Stay up-to-date on GitLab releases.

🎯 Requirements

• Understanding of Git and branching strategies.
• Knowledge of SDLC and development pipelines.
• Understanding CI/CD and DevSecOps.
• Prior experience in Customer Success.
• Partner with customers to define and achieve business outcomes.
• Fluent German.
• Exceptional verbal and written communication.
• Project management experience.

🎁 Benefits

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.